---
title: "Order Management"
description: "Manage the full lifecycle of trade-in orders."
url: "https://docs.gytabuyback.com/features/order-management/"
---
## Order Management

Navigate to **WooCommerce → Orders** to view and manage trade-in orders.

![Order management](../../assets/images/Screen-Shot-2021-01-10-at-11.24.29-AM-1024x667.png)

## Order Status Flow

| Status | Meaning | Customer Email |
| --- | --- | --- |
| **On Hold** | New order — waiting for customer to ship product | Order Created (with label) |
| **Processing** | Product received — reviewing condition | Order Received |
| **Completed** | Payment sent to customer | Order Completed |
| **Cancelled** | Order cancelled | Order Cancelled |

## Order Actions

*   **Send "Order Created" Email** — Re-send order email with shipping label.
*   **Send "Order Received" Email** — Notify customer you received their items.
*   **Send "Order Completed" Email** — Notify customer payment was sent.
*   **Send "Payment Pending Approval" Email** — Approval request if enabled.

## Edit Order Line Items

While the order is in **"On Hold"** status, click the pencil icon to modify line items — adjust price or quantity if condition does not match.

You can only edit line items while the order is in **On Hold** status. Once changed to Processing or Completed, items are locked.

## Shipping Label & Tracking

When a label is created, the order notes show a **clickable link** to download/print the label, plus tracking number and rate information.