Order Management
Manage the full lifecycle of trade-in orders.
Order Management#
Navigate to WooCommerce → Orders to view and manage trade-in orders.
Order Status Flow#
| Status | Meaning | Customer Email |
|---|---|---|
| On Hold | New order — waiting for customer to ship product | Order Created (with label) |
| Processing | Product received — reviewing condition | Order Received |
| Completed | Payment sent to customer | Order Completed |
| Cancelled | Order cancelled | Order Cancelled |
Order Actions#
- Send "Order Created" Email — Re-send order email with shipping label.
- Send "Order Received" Email — Notify customer you received their items.
- Send "Order Completed" Email — Notify customer payment was sent.
- Send "Payment Pending Approval" Email — Approval request if enabled.
Edit Order Line Items#
While the order is in "On Hold" status, click the pencil icon to modify line items — adjust price or quantity if condition does not match.
You can only edit line items while the order is in On Hold status. Once changed to Processing or Completed, items are locked.
Shipping Label & Tracking#
When a label is created, the order notes show a clickable link to download/print the label, plus tracking number and rate information.